Policies

The Cambridgeshire Community Foundation
Policies can be found below.

DATA PROTECTION POLICY

CCF is committed to ensuring that your data is protected. Should we ask you to provide certain information by which you can be identified you can be assured that it will only be used in accordance with this policy.

CCF may change this policy from time to time by updating this page. You should occasionally check this page to ensure that you are happy with any changes.

Download the full policy here.

PRIVACY STATEMENT

This privacy statement sets out how Cambridgeshire Community Foundation (CCF) uses and protects any information that you give us.

CCF is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified you can be assured that it will only be used in accordance with this privacy statement.

CCF may change this policy from time to time by updating this page. You should occasionally check this page to ensure that you are happy with any changes.

WHAT WE COLLECT
We may collect the following information:
– name and job title
– contact and demographic information including email address your connections to other organisations (e.g. your employer) your preferences and interests details of your donations
– details of your grant applications records of your interactions with CCF for example: attendance at events

WHAT WE DO WITH THE INFORMATION WE GATHER
We will process your personal information for our legitimate business and charitable interests, which include some or all of the following:
– Internal record keeping.
– Recording and processing of donations
– To claim Gift Aid on your donations
– To undertake statistical analysis
– To improve our communication and services.
– To occasionally contact you about the work of the Community Foundation. You will always have the ability to decline future contact.
– To invite you to CCF hosted events that we think may be of interest to you.
– To assess your eligibility for a grant

We may combine information you provide to us with information available from external sources in order to gain a better understanding of our supporters and grant applicants and to improve the services that we provide.

The information that we obtain from other organisations may depend upon your privacy settings or responses you give so you should check them regularly. This information will be obtained from places such as Companies House and articles published in the national and local press.

SECURITY
We are committed to ensuring that your information is secure.
Some of our suppliers run their operations outside the European Economic Area (EEA). Although they may not be subject to same data protection laws as companies based in the UK, we will take steps to make sure they provide an adequate level of protection in accordance with UK data
protection law. By submitting your personal information to us you agree to this transfer, storing or processing at a location outside the EEA.
In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

RETENTION
We will not retain your information for longer than is necessary. This will normally be for a maximum of six years after our relationship with you has ceased although we are occasionally required to hold data for longer periods for specific programmes.

LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict or prevent use of your personal information in the following ways:
– Whenever you are asked to fill in a form look for the boxes that you can click to indicate how you would like us to contact you.
– Electronic communications will contain an ‘unsubscribe’ link.
– You can ask us to remove you from our database at any time by e-mailing forgetme@cambscf.org.uk, using the form available on our website or by writing to us at the address below or calling us on 01223 410535.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you. A small fee may be payable. If you would like a copy of the information held about you please write to:
Cambridgeshire Community Foundation
Hangar One
The Airport
Newmarket Road
Cambridge
CB5 8TG

If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

CONTACT PREFERENCES

We want to keep in touch with our valued supporters so we can invite you to events, share inspiring stories and keep you informed about funding opportunities and areas of need in our county.

From 25th May 2018 new data protection laws mean we cannot contact you without your express permission.

Please don’t miss out. Click here to check your details and confirm how you’d like to hear from us in future.

Thank you again for your support.

CORPORATE SOCIAL RESPONSIBILITY

Corporate Social Responsibility 

Adding value to the business and society through Corporate Responsibility

Being responsible and generous to your community has always been good for business. Today more than ever, businesses of all sizes recognise how their contribution to local communities and society at large adds value to their business. Examples of how this value can be established include:

  • Enhancing reputation which attracts new customers and strengthens relationships with existing customers
  • Creating goodwill with local communities and customers
  • Motivating and inspiring employees which can aid retention and loyalty, and improve productivity
  • Improved ability to attract the best people to work with, and for you
  • Opportunities to influence and engage with decision makers (i.e. legislators)
  • Promotion opportunities through the media and ‘word of mouth’ building brand value and sales

Since the late 1800’s companies like Rowntree, Peabody and Lever Bros (later to be become the Unilever we know today, a company recognised as a global leader in corporate responsibility), built strong organisations with social activism at their heart. Often wrongly described as philanthropy, more accurately this was local community investment driven by the needs of the business in ensuring a healthy, happy, secure, and therefore productive workforce.

For a vast majority of people living in developed economies today the basic human needs are met which wasn’t always the case in the 19th century. Nevertheless there remain quite significant groups that survive on the edge of safety, due to poverty, substances abuse, the fear of violence or mental or physical ill health.

We are all part of the same system of society. The edge some sit closer to is not too far from any of us. Corporate responsibility is not just something for large company programmes, it is about how the individuals within organisations or any size come together and contribute time and money to a better, fairer and caring society.

There are innumerable direct and measurable benefits to a business, its owners and its employees, who establish meaningful social responsibility programmes. There is also a wealth of helpful advice on offer and there are no barriers to starting up. No contribution is too small, nor any business more or less capable.

Simon Humphrey is a Senior Manager within the Corporate Responsibility Team at ARM Limited. 

COMPLAINTS POLICY

Cambridgeshire Community Foundation (CCF) welcomes feedback regarding its work with donors, grant recipients as well as with the wider community. Feedback is a useful tool which helps us to monitor and improve our approach, as the interests of all our stakeholders are important to the Foundation.

What to do if you are dissatisfied with Cambridgeshire Community Foundation

If you have already discussed the matter with the member of staff you usually deal with and you are not satisfied with the response, details of your complaint should be sent in writing to the Operations Manager at Cambridgeshire Community Foundation; or, if your complaint relates to the Operations Manager, to the Chief Executive; or if your complaint relates to the Chief Executive, to the Chair of the Board of Trustees, c/o Cambridgeshire Community Foundation.

Your complaint should state:

  • You are following the Complaints Policy on the CCF website
  • What the complaint is about
  • The member(s) of staff, trustee, adviser or committee involved
  • When the problem about which you are complaining occurred and if it is still happening
  • What action/remedy you would expect to see as an outcome.

What will happen when your complaint is received

  • You will receive an acknowledgement within 10 working days advising you who is dealing with your complaint and when you may expect a more detailed report.
  • The person dealing with your complaint will investigate all aspects of your complaint, allowing others who are directly involved to make their contribution. This may mean further information or evidence is sought from you.
  • A brief report, together with details of any action taken or recommendations for further action, will be sent to you within 30 working days of receipt of the original correspondence reaching our office.
  • Complaints will be monitored and information from this will be incorporated within the planning process as appropriate.

What to do if you are not satisfied with the response

If you are not satisfied with the response and decision, and your complaint does not relate to the Chief Executive, you may write to the Chief Executive of Cambridgeshire Community Foundation, who will acknowledge your appeal within 10 working days of receiving your letter. An investigation will be carried out and a reply will be sent to you within 30 working days. The decision of the Chief Executive will be final. If your complaint does relate to the Chief Executive, you may write to the Chair of the Board of Trustees, c/o CCF Community Foundation, who will acknowledge your appeal within 10 working days of receiving your letter. An investigation will be carried out and a reply will be sent to you within 30 working days. The decision of the Chair of the Board of Trustees will be final.

All complaints received will be recorded in Cambridgeshire Community Foundation’s Complaints Register and reported to the Board of Trustees.

Reviewed April 2019

DISCLAIMER

The content of this web site is written and provided by employees of Cambridgeshire Community Foundation.

Whilst every attempt is made to ensure the information is correct and up to date, this cannot be guaranteed.

Please contact the Cambridgeshire Community Foundation if you have any concerns about the information displayed.

Tel: 01223 410535

Email:

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Cambridgeshire Community Foundation
Hangar One, The Airport
Newmarket Road
Cambridge CB5 8TG

Registered Charity 1103314

Contact Us

01223 410535 info@cambscf.org.uk