Stay Well Heating Grants

Stay Well grants of up to £300 are awarded for vulnerable individuals and families living in Cambridgeshire (excluding Peterborough) facing fuel poverty. These grants are to be used towards future heating costs. For those that are homeless, other costs of keeping warm (such as sleeping bags) will be considered.

Applications are now closed for Stay Well 2020-2021 until further notice. (Updated 26/04/21)

Grant recipients must be referred by an organisation - either voluntary sector or local authority - that has assessed the circumstances and can verify that the individual or family are in extreme crisis and in need of immediate assistance.

Repeated or multiple requests for one family or individual are not anticipated as this grant is only intended to help those in extreme and urgent crisis.  

Application Criteria

  • Recipients must be in Cambridgeshire (not Peterborough).
  • Recipients must have received fewer than 3 Stay Well grants (ever). Recipients may only receive one Stay Well grant in a 6 month period. The maximum number of Stay Well grants for any one person is 3.  
  • The grant must be used for future heating costs. Where there is historic debt owed to their energy supplier, the organisation helping the individual will need to seek support from a debt advice agency or other resource prior to submitting an application for Stay Well. Applications where debit to an energy supplier is more than 50% of the requested amount will be declined. 
  • The referrer must supply all necessary documentation and respond to requests for documentation or supporting information at the time of application.  


Failure to provide the necessary documentation with all of the required information as outlined below will result in delayed processing timelines and/or rejection of the application.  It is crucial to submit correct and complete documentation with your application. 


Necessary Documentation

If the recommended recipient has a prepayment meter or if you are requesting oil, coal or gas bottles for the recommended recipient, the grant payment will be made to the referring agency. You must provide:

  • A bank paying in slip for the referring organisation. The bank paying in slip should confirm the bank details provided on the application. If a paying in slip is not available, please send other written third party confirmation such as a recent bank statement. Emails or Word documents with bank details typed into the body of the document are NOT acceptable.

If the recommended recipient pays their bills directly to the energy supplier, the grant payment will be paid directly to the energy supplier.  You must provide:

  • The most recent (within the last 3 months) energy supplier statement/bill for the recommended recipient. This should confirm their nameaccount number and show the account balance, so the level of any outstanding debt amount can be considered.
  • Written confirmation of the energy supplier's bank details. This may be stated on the bill or pamphlet as provided by the energy supplier or may be a separate document requested from the energy supplier. It should confirm the bank details provided on the application. This will enable payment to be made by BACS to the energy supplier so that it can be credited to the recommended recipient's gas/electricity account. Emails or Word documents with bank details typed into the body of the document are NOT acceptable.

To apply, complete the online form accessed on the left hand side of this webpage.

Additional Support Available

The Armed Services Covenant

Are you or have you served in the armed forces, either as a regular or reservist? Have you suffered any physical or mental injury or illness as a result of service? Are you a family member (spouse, including those bereaved, or dependent child) of someone that is serving or has served in the armed forces, regular or reservist?

The Armed Forces Covenant is a promise between the nation, the government and the Armed Forces community, ensuring that those who serve, and have served, in the Armed Forces and their families, are treated fairly and are not disadvantaged by their service.  It also states that in some cases special consideration to those wounded, injured or sick and the bereaved should be given. 

The Cambridgeshire and Peterborough Armed Forces Covenant Partnerships are in place to support delivery of the above pledge. There are many services across the county that support those in the military community. 

 If you are needing support, you can access a full list of support organisations through the Forces Connect App.  If you don’t have access to a smart device and are needing help and support with a service related issue please email